LifeShield Shipping Policy
Last updated: September 29, 2026
We work hard to ship every LifeShield medical alert system quickly and reliably. The details below outline how and when your order leaves our facility, what it costs (spoiler: shipping is on us), and what to do if you ever need help with delivery.
1) Shipping Coverage
Standard shipping is available to all 50 U.S. states, Washington D.C., Puerto Rico, Guam, and U.S. Virgin Islands. We can ship to residential and business addresses as well as P.O. boxes served by the United States Postal Service (USPS).
2) Processing Time
- Orders placed Monday–Friday before 2 p.m. ET are typically processed the same day.
- Orders placed after 2 p.m. ET or on weekends/holidays ship the next business day.
- Shipping notifications are sent using the contact information associated with your order.
3) Shipping Methods & Costs
LifeShield covers 100% of outbound shipping costs. We use USPS Ground Advantage® or a comparable standard USPS service for all orders. Estimated delivery is 3–7 business days after the carrier receives the package, depending on your location.
4) Order Tracking
- Tracking information is provided through shipping notifications when available. Contact customer support if you need your tracking number.
- Tracking updates may take up to 24 hours to appear on the USPS website.
- If you do not see tracking updates within one business day, contact our support team so we can help.
5) Delivery Issues & Address Corrections
Please double-check your shipping address at checkout. If an error is discovered after the order is placed, contact us immediately. We will attempt to update USPS before the package is in transit. Packages returned due to an incorrect or undeliverable address will be reshipped at no cost once we confirm the corrected address with you.
6) Damaged, Lost, or Late Shipments
- If your package arrives damaged, refuse delivery (if possible) or contact us within 3 business days so we can file a claim and send a replacement.
- If tracking shows a package as delivered but you cannot locate it, please verify with household members and neighbors first, then contact us for assistance.
- If your package appears stalled in transit for more than 5 business days, let us know—we will coordinate with USPS and keep you updated.
7) International Shipping
At this time we ship only to U.S. territories listed above. We do not offer international shipping outside of USPS service areas.
8) Returns & Exchanges
If you need to return equipment or cancel service, please review our Refund Policy and Cancellations Policy. When we request equipment to be sent back, we will provide a prepaid return label so you never pay for return shipping.
9) Need Help?
Contact customer support with shipping questions or delivery issues. Call us at (833) 652-9401 or email contact@lifeshieldmedicalalerts.com.