Refund Policy

LifeShieldMedical, LLC provides medical alert equipment and monitoring services. Except as required by applicable law or your applicable agreement or warranty, purchases are generally final and payments for service already provided are non-refundable.

A change of mind or lack of use does not by itself create a right to a refund or prorated credit. This policy does not limit your rights to report or dispute an unauthorized, duplicate, or incorrect payment, exercise rights with your bank or card issuer, or receive a refund, credit, repair, or other remedy required by law, your agreement, or an applicable warranty.

Subscription Commitments

Service plans are billed for the term you selected. The effective cancellation date and any refund or credit depend on your applicable service agreement and law. See our Cancellations Policy for service-cancellation and automatic-payment revocation instructions. Any reimbursement expressly provided by your service agreement remains available.

Equipment Return Requirement

Under the posted service agreement, equipment must generally be returned within thirty (30) days after service termination or our written return request, in good working condition except for ordinary wear and tear. The agreement provides for a four hundred dollar ($400.00) non-return fee for unreturned equipment or damage beyond ordinary wear and tear. Any fee and method of collection are subject to your applicable agreement, valid payment authorization, required notices, and applicable law. A payment dispute or withdrawal of bank-payment authorization does not require you to return equipment first.

Return equipment to:
LifeShieldMedical, LLC
5590 Shadow Lawn Drive
Sarasota, FL 34242
United States

Defects or Warranty Issues

If you believe a device is defective, contact our support team for troubleshooting and assistance under your applicable warranty. Nothing in this policy limits remedies available under that warranty, your service agreement, or applicable law.

Contact Us

For questions about this policy or to report an unauthorized, duplicate, or incorrect charge, call (833) 652-9401 or contact us below. Provide your name, service address, charge date, and amount; do not email full card or bank-account numbers. You may also contact your bank or card issuer directly about a disputed payment.