Cancellations
Last updated: September 29, 2026
To cancel your LifeShield service, contact us using the options below. Service cancellation and withdrawal of permission for automatic payments are separate requests; please tell us whether you want one or both.
Call customer support at (833) 652-9401 or send your cancellation request to contact@lifeshieldmedicalalerts.com. Include your name, service address, and a callback number so we can identify your account. You may also send written notice to the mailing address on our Contact Us page.
Ask for written confirmation of the cancellation date, any remaining charges under your agreement, and equipment-return instructions. Your applicable service agreement governs the service notice period; the posted monthly agreement specifies 30 days' written notice. That service notice period does not require you to keep automatic bank-payment authorization in place.
- Your account name, service address, and callback number.
- Whether you are canceling service, revoking automatic payments, or both.
- Do not email full card or bank-account numbers.
To revoke authorization for future automatic bank-account debits, call (833) 652-9401 or email contact@lifeshieldmedicalalerts.com and state that you are revoking automatic bank-payment authorization. Contact us as soon as possible before the next scheduled payment so there is a reasonable opportunity to act.
You may also contact your bank about revoking authorization or placing a stop-payment order. A payment already submitted may require separate handling with your bank. Revoking automatic payments does not by itself cancel service or eliminate amounts legitimately owed. You may report an unauthorized or incorrect payment without first returning equipment.
Under the posted service agreement, equipment must generally be returned within 30 days after service termination or our written return request, in good working condition except for ordinary wear and tear. The agreement provides for a $400 non-return fee. Any fee and method of collection remain subject to your applicable agreement, valid payment authorization, required notices, and applicable law.
Ship your device to:
LifeShieldMedical, LLC
5590 Shadow Lawn Drive
Sarasota, FL 34242
United States
Please review our Refund Policy for full details. Refund limitations do not remove rights relating to billing errors, unauthorized payments, applicable warranties, or applicable law.