Cancellations
We understand needs can change. To cancel your LifeShield service, please contact us so we can verify your account and complete the request right away.
For security, cancellation requests must be handled over the phone. Call us at (833) 652-9317 to speak with our team, who can confirm your account and schedule the service shutdown.
Our specialists will walk you through the process in just a few minutes.
- Call us at (833) 652-9317.
- Have your account name and address ready for verification.
- Keep your device nearby in case the agent asks you to run a quick check.
Our support team can also review plan options, update contacts, or pause monitoring if that fits better than a full cancellation.
Mention any concerns when you call and we’ll help you choose what works best for you.
Upon cancellation, you must return all LifeShield equipment in good working condition within 30 days. If the device is not returned or is returned damaged beyond ordinary wear and tear, a $400.00 non-return fee will be charged to the payment method on file.
Ship your device to:
LifeShieldMedical, LLC
5590 Shadow Lawn Drive
Sarasota, FL 34242
United States
Please review our Refund Policy for full details. All purchases are final and non-refundable.